Thank you for choosing our platform for your e-commerce needs. We strive to provide you with the best experience possible. In the event that you encounter an issue with your order, we have outlined our refund policy below.

Order Not Received:

If you have not received your order within the specified delivery time frame, we will initiate an investigation with the respective courier company to track your parcel. If it is confirmed that your order is lost or undelivered within 25 days from the date of purchase, we will issue a refund automatically through our payment gateway.

Damaged or Defective Products:

We take utmost care in ensuring the quality of products sold through our platform. However, if you receive a damaged or defective product, please contact us within 7 days of receiving your order with supporting evidence such as photographs. Upon verification, we will provide you with a refund or replacement, depending on product availability and your preference.

Change of Mind:

We understand that sometimes a product may not meet your expectations or requirements. If you wish to return a product due to a change of mind, please contact us within 1 days of receiving your order. Products must be returned unused, in their original packaging, and in the same condition as received. Return shipping costs will be the responsibility of the customer. Once the returned product is received and inspected, we will issue a refund for the product cost minus any shipping fees, if applicable.

Cancellation of Services:

If you decide to cancel your subscription or service with us, please contact us at least 48 hours before the renewal date to avoid automatic renewal charges. Refunds for cancellations made before the renewal date will be processed in accordance with our payment gateway's policies.

Refund Processing Time:

Refunds will be processed within 1-3 business days after approval. The refunded amount will be credited back to the original payment method used during the purchase.

Seller Responsibility:

All sellers on our platform are obliged to adhere to this refund policy. If a customer is entitled to a refund based on the above conditions, the seller will initiate the refund process promptly upon notification by our platform. We hold our sellers accountable for ensuring customer satisfaction and timely refunds for eligible cases.

Seller Customer Satisfaction:

If a customer is unsatisfied with the products or services offered by a seller, they may report their dissatisfaction to us. Upon verification, if the seller consistently receives negative feedback regarding their products or services, we reserve the right to temporarily block their custom website link until the issues are resolved to ensure a positive shopping experience for our customers.

Contact Us:

If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team at [support@bullionking.in/7834836265]. Please note that this refund policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates or revisions.